STUDIO Policies
THANK YOU For Respecting our Policies
7 DAY PACK EXTENSION
We understand that sometimes you can't get all your classes in. So, for a small extension fee ($10) you can have an extra 7 days added on to your pack expiry to use what you have left. Need 14 days? No worries! Just flick us an email to enquire info@movementpilates.co.nz
CANCELLATION POLICY
We have a 9 hour cancellation window. Thank you for respecting our policy, this ensures everyone has a fair chance to access classes. You can cancel or reschedule a class the same way you booked in (Movement Pilates App, Momence App, or Studio Website). We can't accept cancellations/changes via email, phone or social media as these channels are not constantly monitored.
GROUP CLASSES
Early Cancel - If you cancel at least 9 hrs prior to class start time, your pass will be returned to your account.
Late Cancel - If you cancel less than 9 hrs prior to class start time, your pass will be forfeited. *Starter Pass & Unlimited Members - $10 fee, 1 late cancel waived per cycle
Private Sessions: Cancellations need to be made at least 24 hours prior to avoid a 50% charge. Please email info@movementpilates.co.nz
HOW TO CANCEL YOUR BOOKING VIA APP
Open your Movement Pilates App & press 'Cancel' under your upcoming class (home screen). This opens up a spot for someone else to join, our classes often have a waitlist. It is important all members have fair access to join.
NO-SHOW POLICY
If you are booked into a class & do not show up & do not cancel, your will forfeit a pass & be charged a $5 fee. This fee is donated to 'Voices of Hope', a wonderful mental health charity founded by Genevieve Mora & Jazz Thornton. Their aim is to inspire and educate others, fostering empathy and understanding around mental health. *Starter Pass & Unlimited Members - $15 fee
No-Shows usually happen for 3 reasons, so here are some ways to avoid a fee:
1) Plans change & you can no longer attend
Solution: Open the App & cancel your booking as soon as possible
2) Dates get mixed up or your forgot
Solution: Open the App & on the 'Home' screen you will see a list of your upcoming classes. You have the option to 'save to calendar' at time of booking, or by clicking the class name after. A confirmation email is sent when you book so you know its locked in. Write it in your diary, set reminders on your phone, stick post it notes on your computer to help you remember ;)
3) Not checking Waitlist notifications
Solution: Treat your waitlist like a booking. Assume you will be attending, keep an eye out for text/email notifications & have your activewear packed & ready to fo. Plans change? Remove yourself from the waitlist ASAP. More info below.
We understand sometimes cancellations & no-shows are unavoidable, but we need to be strict & consistent to keep it fair between clients. In exceptional circumstances the cancellation policy will be waived. This includes natural disasters, death or hospitalisation of you or direct family members. Direct family refers to parents, siblings, spouse & children. The following do not constitute as exceptional circumstances - changes in daily routine including work, school or family schedules, traffic fluctuations, difficulty finding a park, booking/class time errors or forgetting to cancel within the timeframe.
WAITLIST POLICY
What does "Join Waitlist?" mean?
This means the class is full… but don’t give up that easily.
Definitely jump on the waitlist - it moves fast, and there’s a very good chance you’ll sneak your way in. It’s all first-come, first-served.
And don’t worry - you’ll only use your credit if you get the spot.
You'll be notified by EMAIL
If you’re moved into a class, you’ll receive an email confirming your spot - no action needed, you’re booked in.
While an SMS may also be sent, this is not always reliable and depends on your phone carrier. For this reason, please rely on email notifications and/or check your Movement Pilates app regularly.
In your app under 'Upcoming for you'
• If it says Leave waitlist next to the class → you are still on the waitlist
• If it says Cancel next to the class → you are booked in (yippee!)
Within 1 HOUR of class start time - Book yourself in!
If a spot opens up within 1 hour of class, the system will NOT automatically add you in. Instead, be proactive and check if a spot has opened up on your Movement Pilates App. If so, the class will show 'Book Now'. You can then remove yourself from the waitlist and book the class as you usually would.
IMPORTANT - Treat your waitlist like a booking
Joining the waitlist = you’re saying “I am KEEN if a spot opens!"
If your plans change, please remove yourself from the waitlist ASAP so the next keen bean can move up the queue 🙌
Our 9-hour cancellation and no-show policy still applies
This means:
• If you are added into a class within 9 hours and then cancel → you will forfeit a pass
• If you are added in and do not show up → you will forfeit a pass and charged $5 no-show fee (donated to Voices of Hope Charity)
Beware - Early morning waitlists!
If you’re on the waitlist for an early morning class, there’s a very high chance you’ll be added in overnight - so be sure to set your alarm and have your grippies packed and ready to go! If you’d prefer a sleep in, hop off the waitlist before your head hits the pillow.
MONTHLY MEMBERSHIP T&C'S