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Frequently Asked Questions

How do I book in? Can I just show up?
Due to our small class size we ask that all clients book in for every class. You can book using our website using our booking platform Momence or by downloading the Movement Pilates App on your phone (search Movement Pilates on your app store). 
The Movement Pilates App is the best way to manage your account - you can buy passes, book in, add yourself to waitlists & cancel classes all in one place! 

I can't make my class - what do I do?

It is important you cancel your booking to free up your spot for another client, we often have waitlists. Please cancel your class using the website or Movement Pilates App.  We do not accept cancellations made by phone, text or social media as these channels are not constantly monitored. If you are booked into the morning classes, we ask that you kindly cancel before 8pm the night before to allow waitlisted clients enough notice. 

Cancellation policy

We have a 9 hour cancellation window. Thank you for respecting our policy, this ensures everyone has a fair chance to access classes. 

Group Classes:

Early Cancel - If you cancel at least 9 hrs prior to class start time, your pass will be returned to your account.
Late Cancel f you cancel less than 9 hrs prior to class start time, your pass will be forfeited. 
No Show - If you do not show up & do not cancel, your will forfeit a pass. Repeat no-shows will be charged a $15 fee.

Private Sessions: Cancellations need to be made at least 24 hours prior to avoid a 50% charge. 

Location & Parking

We are located at 123 Main Highway, down a little driveway opposite the Four Square - look for a big black & white sign. We do not have onsite parking (please do not park down the driveway as these are reserved for other businesses & you will be asked to move). There is ample free parking nearby. We recommend the 3 hour carpark on Arthur St or 1 hour parking on the side streets.

How early should I arrive?

We recommend arriving 10 minutes early to allow time to settle in, chat to the teacher about your goals/niggles & familiarise yourself with the studio & equipment. 

What do I wear? Should I bring anything special?

We want you to be as comfortable as possible during your experience, so we recommend wearing clothes that allow you to move freely. Remember your drink bottle to stay hydrated, & sweat towel if you wish. 

Grip Socks

For hygiene & safety reasons, grip socks must be worn during class. These are available to purchase in studio for $25 (cash or bank transfer). We have plenty of sizes, colours & designs to choose from. Trampoline socks & hospital grip socks also work great so bring these along if you already own them.

What facilities do you offer?

We provide drinking water & sweat towels but you are welcome to bring your own. We have a bathroom & changing room on site, but no showers.

How many people are in each class?

Up to ten people are able to attend a class at one time. Our studio is small and boutique and we love it that way :)

I am a total beginner and have never done much exercise... can I still join in your classes?

YES! Our friendly instructors are here to support you every step of the way and you can always ask for assistance if needed. We offer modifications, progressions & regressions to suit all levels of ability within the class. Alternatively, feel free to contact us if you would like to book in a private session first before joining a group class. Either way, you are very much welcome here & we would love to be part of your wellness journey! 

I have had a back/shoulder/neck/hip/knee/ankle injury - is Reformer Pilates good for my needs?

Yes absolutely - Reformer Pilates is a fantastic way to get you moving, strengthening & confident in your body. Please let your teacher know before the class so we can provide modifications for you. In some instances, it may not be safe or appropriate for you to join a group class & a private session may be more suitable. Please contact us if this is something you may be interested in.

Should I start with a group class or a private 1:1 session?

Completely up to you. A private session can be a wonderful way to feel more confident with using the reformer machine & trialing out some different moves & props before jumping into a group class, but it is not mandatory.

How often should I aim to do classes to get results?

Exercise is such a personal thing so this question depends on your lifestyle, your goals, what other exercise you do and how your body adapts to the workouts.  The World Health Organisation recommends minimum 2x strength trainings & 150mins of moderate aerobic exercise per week. So if you're not doing any other type of strength training, we recommend 2+ classes per week to meet minimum requirements. We offer 2x, 3x, 4x weekly memberships for this reason. Our trainers would be happy to assist you with these questions.

Do you have gift vouchers?

Yes we do, give the gift of Movement! Please email us at info@movementpilates.co.nz or talk to us in studio if you are interested. 

What does it mean "Waitlist?"

If the class shows as "WAITLIST", this means the class is fully booked but you can add yourself to the Waitlist. It is definitely worth jumping on, odds are you'll get moved into the class. You will only be charged if you get off the waitlist. Clients get off the waitlist on a first-come first-serve basis.

 

How will you be notified?

Should a spot open up, you will receive an email & text (from SMS # 8755) confirming that you have been removed from the waitlist & added into the class. You do not need to reply to the notification, it is assumed you are attending & the system will automatically add you in up until 1 hour before class start time.

 

Within 1 hour of class start time --> 'Fastest Fingers'

If a spot opens up WITHIN 1 hour of class start time, the system will not automatically add you in. Instead, everyone on the waitlist will be sent an SMS & the first person to respond accepting their spot will be booked into the class. If you do not respond, you will not be added in.

IMPORTANT - Treat your waitlist like a booking

 If plans change & you can no longer attend the class, it is your responsibility to REMOVE yourself from the waitlist. The 9 hour cancellation & 'no-show' policy applies. For example, if you don't remove yourself from the waitlist & are automatically added into the class within 9 hours of class start time, you will forfeit a pass when you cancel. If you not check your email or text notification & do not show up to your class, you will forfeit a pass.

 

Beware - Early morning waitlists! 

If you are on the waitlist for an early morning class, please set your alarm so that you have enough time to attend incase you have been added to the class overnight. If you would prefer a sleep in, remove yourself from the waitlist before your head hits the pillow to avoid losing a pass.

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